Administrative Coordinator, Telecommunication

About the Role

Administrative Coordinator, Telecommunication (Drop Bury)

Minneapolis, MN • Drop Bury

Job Type

Full-time

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We have an exciting opportunity for an Administrative Coordinator to join our Drop Bury team.  In this role you will assist the drop bury teams with requesting utility locates, dispatching and answer calls from technicians in the field and assist with administrative duties such as data entry and reporting. The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. 

This position can be worked from your home office

Why TAK?

• Full Time: Sun - Sat (40 hrs per week between 8am - 7:30pm)

• Must be able to work one weekend day (Sat or Sun) - will have off 1 day during the week

• Paid Weekly

• Compensation: $18 - $22 per hour, DOE

• Full Benefits Package (Medical, Dental & Vision)

• Paid Time Off

• 401(k) with Company Match!

• 25K Company Paid Life Insurance

• Independent Work & Team Collaboration

• Career Development & Advancement Opportunities!

The Role

• Manage calls and support to assist in driving positive field productivity

• Key and maintain accurate customer service history and service call records

• Assist daily with requesting utility locates as needed

• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data

• Close work orders using proper solution and clear codes

• Ad hoc reporting as requested

• Support administrative functions of the office

• Dispatch service requests to available technicians; act as liaison between technician and customer service team members

• Strive to provide the best customer experience every day

• Other duties as assigned

Requirements

• Manage calls and support to assist in driving positive field productivity

• Key and maintain accurate customer service history and service call records

• Assist daily with requesting utility locates as needed

• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data

• Close work orders using proper solution and clear codes

• Ad hoc reporting as requested

• Support administrative functions of the office

• Dispatch service requests to available technicians; act as liaison between technician and customer service team members

• Strive to provide the best customer experience every day

• Other duties as assigned

• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving

• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Salary Description

$18 - $22 hourly, DOE