About the Role

Contact Center Representative I

• Req #: R-0393870

• Job Category: Patient Experience

• Location: Maitland, FL

• Pay Range: $16.02 – $25.63

• Location Type: Fully Remote

• Facility: AdventHealth Medical Group Central Florida

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 WESTHALL LN

City:

MAITLAND

State:

Florida

Postal Code:

32751

Job Description:

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.

• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.

• Trains effectively in multiple and complex scheduling processes.

• Accurately schedules patients for medical office visit appointments and hospital procedures.

• Transfers callers to appropriate departments or locations when necessary.

Knowledge, Skills, and Abilities:

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]

• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]

• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]

• Ability to deal with data that is of a sensitive and confidential nature. [Required]

• Ability to work independently and in a team environment. [Required]

• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]

• Excellent verbal and written communication skills. [Required]

• Knowledge of EHR. [Preferred]

• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]

• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]

• Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• None Required

Work Experience:

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]

• 1+ experience as a ma-c or licensed nurse. [Preferred]

• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information:

• None Required

Licenses and Certifications:

• None Required

Pay Range:

$16.02 – $25.63