Scheduling Assistant, Mobile Clinics Division

About the Role

Scheduling Assistant, Mobile Clinics Division

WFH Flexible • Norfolk, VA • PETA

Job Type

Part-time

Description

Position Objectives:

To promote the humane care and treatment of animals and to provide support to the mobile clinics division scheduler

Term of Employment:

Scheduled for 20 Hours per week

Primary Responsibilities and Duties:

• Log online appointment requests into scheduling spreadsheets

• Log daily calls into the scheduling spreadsheet

• Schedule appointments according to clinic scheduling guidelines 

• Refer calls related to post-surgical patient care to the veterinary staff on a timely basis

• Promote the humane care and treatment of animals

• Advise guardians of proper vaccination schedules and care of animals

• Complete reminders for upcoming clinic appointments 

• Enter follow-up responses into Clinic HQ 

• Coordinate with other departments on the transportation of animals to and from spay and neuter appointments

• Return the calls of guardians in a timely manner

• Perform scheduling duties in the absence of the primary scheduler 

• Perform income checks and adjust pricing based on those checks

• Perform any duties assigned by the primary scheduler

Requirements

• High school diploma

• Ability to stay on task and work remotely 

• Demonstrated animal-handling skills

• Proven exceptional customer service skills

• Proven ability to handle confidential information

• Demonstrated ability to deal with a variety of people in a professional manner

• Excellent organizational skills and attention to detail

• Willingness and ability to maintain a flexible work schedule

• Must be at least 21 years of age and have a valid U.S. driver’s license, a minimum of three years driving experience, and a satisfactory driving record

• Commitment to the objectives of the organization